Salesforce Service Cloud - Next Level Klantenservice

Customer questions come in through all kinds of channels: email, phone, WhatsApp, chat. But your support team works with multiple systems, has to look for information in different places, and lacks overview. This leads to frustration. For your team, because they have to switch unnecessarily. And for your customers, who have to repeat their story again and again.

With Salesforce Service Cloud, you bring everything together in one place. All customer interactions, all context, all tools. So your team works faster and more consistently. And your customer feels better supported.

Service through all channels

Offer service via your website, chat, email, phone, and self-service with Service Cloud. Give both existing and potential customers the experience they deserve, across every channel.

Efficient Case Management

Create a streamlined process for handling service requests and get your customer service ready for the future.

Sustainable customer relationships

Provide a next-level customer experience, whenever and wherever your customers need it. Increase loyalty and keep customers for life.

Salesforce Service Cloud Consultant. CBEE Remarkable supports you every step of the way.

Our Remarkable Approach
 hexa-shape      Inventory and analysis of your processes
 hexa-shape      Implementation and optimization of Service Cloud
 hexa-shape      Training and support for end users

With Salesforce Service Cloud, you have a central environment for all customer questions, no matter where they come in. Your support team has direct access to customer data and previous communication, so they can respond faster and more personally.

A lot also changes internally. As soon as Salesforce Services, support, and marketing all work with the same customer information, there’s less noise and more collaboration. You build a clear way of working, where everyone knows their role.

We look beyond just the system. We understand that support isn’t an isolated process, but part of a bigger picture. That’s why we also map out how support works with other teams and where there’s room for improvement.

We set up your Salesforce Service Cloud, help you simplify processes, properly record knowledge, and strengthen collaboration. Always together with your team.