Top Employers Institute Builds for Global Growth with Certinia

Top Employers Institute helps organizations around the world become better employers. In 2024, the company certified 2,429 participants in 125 countries, positively impacting over 13 million people. The ambition for the years ahead? Continued growth and expansion. That requires a solid financial foundation. 'We needed a system that grows with us,' says CFO Francesca Mather, 'and one that still fits our ambitions in the years to come.'

Time to level up
As financial processes became increasingly complex and error-prone, Francesca and her team decided it was time for change. Together with a partner, they defined a clear set of requirements: fewer manual steps, built-in controls, and a scalable solution that integrates seamlessly with Salesforce. The company’s core CRM for customer and contract data.

‘We’re not a multinational,’ Francesca explains, ‘but we do operate internationally. We needed a platform that fits our scale and complexity. Now and in the future.’

Certinia as a scalable foundation
Together with implementation partner CBEE Remarkable, Top Employers Institute selected a tailored combination of Certinia solutions:

Financial Management Cloud
Billing Central
Revenue Recognition
Tax Reporting
Fixed Asset Management
Blue10 OCR Invoice Scanning

These tools helped automate invoicing, revenue recognition, reporting, and large parts of the monthly close. ‘Certinia makes our processes more efficient and reliable,’ says Francesca. ‘Key calculations like revenue recognition and consolidation are now system-based. Internal controls are embedded. And thanks to the native Salesforce integration, we spend far less time on data checks and reconciliations.’

Measurable results
Certinia went live on October 1, 2024. Three months ahead of schedule. This allowed the finance team to complete the 2024 year-end close fully within the new platform. ‘Our external auditor reviewed it immediately,’ Francesca says. ‘We saw a clear drop in control issues and better data quality overall. And in Q1 of 2025, we’ve already invoiced around 25% more than in the same period the previous year.’ Top Employers aims to further reduce the closing cycle to four days by the end of 2025.

A partner that stands with you
Francesca credits much of the project’s success to CBEE Remarkable and their consultants. ‘They were always available. Fast, transparent, pragmatic, and deeply knowledgeable. Not just technically, but also financially. During the summer UAT phase, when part of our team was out on holiday, CBEE jumped in immediately and helped us prioritize. They felt like an extension of our own team.’

Ready for what’s next
What started as a technical implementation has evolved into a strong foundation for long-term growth.
‘We now have the clarity and control we need to move forward,’ Francesca concludes. ‘We can make plans with confidence, knowing the platform supports us. And we know we can count on Certinia – and on CBEE – for what’s next.’